If you have an active order, yes. That notification is our buyer agent signing in to your game account to buy your packs. You may see a Google or Facebook approval notification, a number selection prompt in your email, or a code by SMS or email.
Approve it, or share the code in the Packsify app chat, and we will continue. If anything feels off, ask us in the app chat before approving. We will always confirm what we sent, and approving a request we did not announce is never required.
If you do not have an active order, refusing is always safe. Refuse the request, nothing breaks, and message us so we can check it. In rare cases Google, Apple, or Facebook keeps a device remembered even after we removed your account from it, and we always want to know when that happens.
You can also check and remove anything connected yourself. See How do I check which devices are connected to my account?
We only ever ask for codes inside the Packsify app chat. Anyone asking for codes by email, Discord DM, or SMS is not Packsify. Never share codes anywhere else.