Start by checking the right place, since what we need depends on how your game account is bound.
Facebook approval: A notification in the Facebook app asks whether it is you. If it has not appeared, open the Facebook app rather than waiting for it.
Google number match: A screen shows three numbers and we tell you which one to tap. The prompt can appear in Gmail, YouTube, or another Google app, depending on what Google asks for, so check your notifications and open the Google app you are signed in to.
A code by email: Check spam or junk.
A code by SMS: Check your phone messages.
If it is genuinely not there, open the app, go to your active order, and tap Request Another Code.
That button tells the agent working on your order that nothing reached you, and they trigger a new verification from their side. Only they can trigger it, because the login happens on their device, so this is the fastest way to reach them. Give it a moment and watch for the new prompt.
If the second attempt does not arrive either, message us in the app chat. Something is blocking it on the way to you and our team will work out what with you.
If this keeps happening, check that notifications are on for your Google or Facebook app, and that Packsify notifications are on too so you see the moment your order needs you.
We only ever ask for codes inside the Packsify app, on your order. Anyone asking for codes by email, Discord DM, or SMS is not Packsify. Never share codes anywhere else.
