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My order was marked complete but the packs are not in my game. What do I do?

If your order was marked complete, but the packs are not in your game:

  1. Check your in-game mailbox, since packs are often delivered there and can expire if you do not collect them.

  2. Restart the game and check again.

  3. If the packs still are not there, contact our support team and we will trace the purchase.

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